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InsideTracker DNA

I purchased the kit, how long until my kit arrives?

We ship our kits via USPS.  They should take roughly 3-5 business days to arrive. You can use the tracking link on your dashboard to track the shipment. 

My DNA kit has not arrived yet, what should I do?

Go into your InsideTracker dashboard, and click on the DNA page to review the status of your kit. If you are unable to locate the kit that way, please feel free to contact us.

I dropped my swab on the ground, can I still use it?

Yes! The solvent in the vial will get rid of any bacteria.

How long do I have to use and/or send my kit in?

We recommend sending it in as soon as you can, but the collected samples are room temperature stable for 5 years with no loss in DNA integrity.  Also, if you have a kit that you haven't used, unused kits are good for 3 years!

Why is the report omitting some of the biomarkers that were tested? Why does it show no results for one section?

Every DNA test covers a specific set of genetic markers; it is possible that not every marker will be sequenced as DNA analysis is not a perfect process and sometimes one or more SNPs will not be "read". Please reach out to our support team with

What is the difference between testing with the InsideTracker DNA Kit and uploading my 23andme or Ancestry data?

Connecting your existing DNA data is quicker and costs less, but there are a few key differences to consider when deciding between the two options.  * Comprehensiveness: The DNA report you will receive by uploading your existing DNA data may not be

Do you make recommendations based on my DNA results?

DNA is a very good way to understand your potential for things like high blood pressure or athletic abilities, but it only tells a small part of the story. More important are your habits and lifestyle, and thus we base all recommendations on your

Can I update my previously uploaded DNA data?

Users that have uploaded 23andMe or are able to upload new InsideTracker DNA test results to replace existing results. InsideTracker uses the latest DNA test results to create an updated report. 

What are the optimal conditions for collecting DNA?

You can collect DNA anytime as long as you have not had anything to eat or drink or brushed your teeth within 30 minutes of swabbing your cheek. 

I won’t be able to mail out my DNA sample for a few days, should I put my sample in the refrigerator?

You can, but it is not necessary. We do not recommend freezing the samples.

What is your DNA kit ship-to address?

A return shipping label should come with every kit! The ship-to address is InsideTracker, 3100 Northwoods Place NW, Suite F   Peachtree Corners, GA 30071

How do I register my DNA kit?

Before sending your DNA kit back to us, please go to your DNA tab and register your DNA kit ID. This will allow the results to populate into your account when they are available. Look for the number on the vial that starts with IT000. Video can be

What do you do with my DNA information?

Consumers should be aware that we take data privacy seriously, and our industry reputation in this arena remains untarnished throughout our over 10 years of business wherein we have handled thousands of blood tests.  We treat DNA with the same

How can I find my DNA data from 23andMe or

If you've taken a DNA test with 23andMe or and want to access your raw data, you can follow these steps: For 23andMe: Log in to your 23andMe account, click on your name in the top right corner, select "Browse Raw Data," and then follow

How do I upload my DNA data to InsideTracker?

Uploading your DNA data to InsideTracker is fast and easy. Once you’ve downloaded your DNA results from either 23andMe or, simply navigate to the DNA page and click on browse. Find the file on your hard drive and click select. The file

What can I do if I have elevated risk for accelerated cognitive aging? Does that mean I will get Alzheimer's disease?

If your genetic risk for cognitive aging is elevated, it's important to approach the interpretation with a balanced perspective. First and foremost, please remember that polygenic scores are not absolute predictors; they provide probabilities based o

What should I do if my bone mineral density score is low?

If you're at higher genetic risk for low bone mineral density, there are proactive measures you can take to support your bone health. Prioritize a diet rich in calcium and vitamin D, as these nutrients play a crucial role in maintaining strong bones.

The menopausal age score was incorrect for me. My menopause was early/late/average but my score was different. Why?

The menopausal age score, like all polygenic scores, are aggregate measures of the combined effects of genetic variants across many sites within your genome that are our best probabilistic estimates of your predisposition to early menopause.  These s

Based on the new DNA scores, what can I do to improve my healthspan?

These new scores are powerful tools to enhance your healthspan toolkit through personalized and informed decision-making.For example, if your genetic scores indicate potential challenges with ApoB levels or visceral fat, you can focus on a diet and e

Will InsideTracker add more scores in the future?

Yes!  We will be adding many more scores, enabled by our newly developed capacity to assess tens of millions of genetic variants for each of our users.

What is important about the ten new DNA scores InsideTracker added?

The 10 new additions feature polygenic scores meant to assess our users' predispositions to some of the most relevant traits related to healthy aging.  Knowing your relative genetic potential for these 10 measures gives you an individualized roadmap

Are the ten new DNA scores related to InnerAge?

These scores and InnerAge both relate to healthy aging and contribute to your overall personalized path toward well being.  The polygenic scores tell you about your genetic predispositions to healthspan traits and thus tell you about areas that may r