Account and Profile
How can I get an itemized receipt?
Once you have purchased an order through InsideTracker, you will receive an order confirmation via email that shows what you have purchased as well as your order number. At the bottom of that email, under the total, you will see a link that says
How can I change the email address on my account?
You can change your email address by: * Logging into InsideTracker * Clicking your name and picture in the top right of your screen * Click on Account * Scroll down to Personal Information * Click "edit" next to your email address
How can I update my Profile/Settings information?
You can do this by logging in to InsideTracker and click on the "My Account" link in the top right corner of your screen. From there you can click on the "Profile" link, update any of your profile information and preferences.
Do I have to use my real name on InsideTracker?
Yes. The information you provide is what will show on lab slips or match for any uploads.
How can I print my results and recommendations?
After logging in to InsideTracker, at the top right corner of your screen you will see your profile with a drop-down menu. From there you can click on "Print".
How do I add my lifestyle/dietary habits and preferences to my InsideTracker profile?
As part of the onboarding process, you will be directed to complete your InsideTracker profile. You will be prompted to complete information regarding your lifestyle and dietary habits that will be used in order to personalize your recommendations
How do I reset my password?
Please go to the password recovery page at Recovery Password, and enter your email address. From there, you will be prompted to enter your security question. If you are having trouble, please feel free to contact us.
Why is the incorrect date, time or location of my mobile blood draw displayed on this page?
InsideTracker works with mobile blood draw partners to ensure that we have a national, highly trained network of phlebotomists. These partners schedule your blood draw directly with our users. Sometimes there is a delay in when a user schedules an
How do I log into my InsideTracker account and see my results and recommendations?
On www.insidetracker.com click Log in and enter the username and password you created at the end of the checkout process. Before your results are available, you may update your Settings information, upgrade your test, or even order a new test. After
I am a coach, trainer or nutritionist, can I offer this to my athletes/clients?
Yes! For coaches, dietitians, and other health and wellness practitioners, InsideTracker Pro provides access to a truly personalized nutrition and performance system, empowering you to guide your clients on a clear path towards their optimal self
How do I delete or edit a results data set?
When you are on the Bloodwork page within your account, please choose "Table View" from the Bloodwork tab on the top navigation bar. You will then see a table showing all of your blood test data sets. Click the Edit Results link under the test date
How do I request a refund?
We thank you for your purchase and don't anticipate our customers looking for refunds but in the rare occurrence that you are unhappy with the service provided, you can request a refund. If it is within 30 days of your original purchase and have not
Is my data secure with InsideTracker?
We take data privacy seriously, and our industry reputation in this arena remains untarnished throughout our over 10 years of business wherein we have handled thousands of blood tests. We treat lifestyle, DNA and physiomarker data with the same
How long does it take to receive blood results?
For our blood tests, typically you'll see results in 7-10 business days after your blood draw. We will send you an email with a personalized link to create a password and log in for the first time. If you have not received an email from us alerting
Who can see my information?
Unless you join the InsideTracker platform with your team, your default settings keep all your data private. You can change data sharing permissions under A - Account Settings. Make sure you save any changes.
Should I wait to test if I am sick or on antibiotics?
To ensure accurate test results, we recommend you wait two weeks if you feel unwell before taking the test. This is because fighting an infection can affect your test results and make them different from your normal levels. Most blood tests won't be
Am I eligible for a refund?
Refund and Expiration Rules and Guidelines: While we're confident you'll be satisfied with your experience, we understand that there might be rare instances when a refund is needed. Please take a moment to familiarize yourself with our refund policie