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&#xA0;If you need to get in touch with us, there are a few ways to do so but the first step we recommend is taking a look at our <a href="https://insidetracker-faq.gorgias.help/en-US">Knowledge Base</a> for answers. &#xA0;If you need live help you can use:<ul><li dir="ltr" id="isPasted" style="font-size: 16px;">Live Chat&#xA0;(fastest way): You can chat with us Monday - Friday, 9 am - 5 pm EST. &#xA0;</li><li id="isPasted" style="font-size: 16px;">Email: For new and existing customers you can email <a href="mailto:support@insidetracker.com">support@insidetracker.com</a>. &#xA0;Please note email response time is typically 24 - 48 business hours.</li></ul>

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InsideTracker

Contact Us

What is InsideTracker?

What makes InsideTracker different than a traditional blood test that I would get from a physical or my doctor?

What problem are you solving with InsideTracker?

Do you offer an option to buy now and pay later?

Is InsideTracker HIPAA compliant?

Does David Sinclair use InsideTracker?

How old do I have to be to use InsideTracker?

I'm pregnant, breastfeeding, or trying to conceive, is this product right for me?

Where can I find a testing laboratory?

Is InsideTracker eligible for HSA/FSA?

How do you redeem a gift card

How do I get started?

Can I buy multiple blood plans and then give/transfer them to someone else?

Who founded and created InsideTracker?

Do InsideTracker's tests/plans expire?

What makes InsideTracker different?

Where and what products can I test with InsideTracker?

Can I test with InsideTracker if I live in Canada

Before You Buy

Does the lab need my insurance information?

What do I need to do in preparation for my test?

How do I schedule an appointment for my blood draw?

How do I upload past lab results to InsideTracker?

Do I need to stop taking my medications and/supplements before the blood draw?

Why do I need to include a date for my tests?

Where can I find my blood test results?

Why do I get a message that I’ve entered an incorrect value?

My results showed up in my Quest account first, do I need to do anything with them?

I purchased a test a while ago and never used it. Does it expire?

Why shouldn't I workout for 48 hours before my blood test?

How long does it take to get confirmation on my Mobile Blood Draw Appointment?

How can I change my Mobile Blood Draw appointment time?

What can I expect during my mobile blood draw?

Can I transfer a plan to someone outside of the United States?

I just donated blood, should I wait to do my InsideTracker test?

What should I expect for my Mobile Blood Draw?

Does having Covid-19, or getting the Covid-19 vaccine affect my InsideTracker results?

How can I transfer a test to someone else?

When and how often should I retest?

What is Progesterone and when should I test it?

I just purchased from your website. What's next?

What is TSH and when should I test?

Can I share my results with my doctor or nutritionist?

How can I create or edit my Action Plan?

What resources are there to help me with my results?

How can I print my lab slip?

Can fasting insulin levels be improved?

How long should I fast before an insulin blood test?

What is Estradiol and when should I test it?

How do I prepare for my blood test?

How often should I measure my fasting insulin levels?

How can I utilize the data entry option for InsideTracker Membership?

Exercise prior to testing

Ultimate Panel

Can I transfer a plan to a state that requires Mobile Blood Draw (NY, NJ, HI, AZ, or RI) without purchasing a Mobile Blood Draw?

When will I see my lab results?

What if I'm gluten-free, paleo, vegan, etc.? Will it take that into account?

How long should I wait before an insulin blood test if I’m taking hormones?

Does InsideTracker test my blood type?

Preparing, Testing + Using InsideTracker

Can I transfer a Healthspan Category Test?

Can I gift a Healthspan Category Test?

How does a Healthspan Category Test affect my current Action Plan? Will it replace the current recommendations or add to them?

Who can buy Healthspan Category Tests?

Where do I buy Healthspan Category Tests?

Why are some categories more expensive than others?

How do I activate my category test?

Healthspan Category Testing

What is a Healthspan Habit Score?

What measurements or information are considered as part of this report?

Is a fitness tracker required?

How much data do I need to generate a report?

Can I do this from the website, or just the mobile app?

Can I pick more than one habit goal?

Can I download or share my HHR report?

How is Bed Time Consistency calculated?

Where is the daily journal?

Does my report change every week?

How will I receive my report?

Does the report use information about my blood biomarker values?

Where can I view all of my historical reports?

Healthspan Habit Report

How can I get an itemized receipt?

How can I change the email address on my account?

How can I update my Profile/Settings information?

Do I have to use my real name on InsideTracker?

How can I print my results and recommendations?

How do I add my lifestyle/dietary habits and preferences to my InsideTracker profile?

How do I reset my password?

Why is the incorrect date, time or location of my mobile blood draw displayed on this page?

How do I log into my InsideTracker account and see my results and recommendations?

I am a coach, trainer or nutritionist, can I offer this to my athletes/clients?

How do I delete or edit a results data set?

Is my data secure with InsideTracker?

How long does it take to receive blood results?

Who can see my information?

Should I wait to test if I am sick or on antibiotics?

Am I eligible for a refund?

Do you have a referral program?

Support

Account and Profile

How does InsideTracker make food recommendations?

How does ApoB impact longevity?

What is Apolipoprotein B(ApoB)? What role does it play in the body?

What does high ApoB mean and how does it impact longevity?

Does InsideTracker test LDL particle size?

Is ApoB modifiable?

Does InsideTracker provide Thyroid testing?

Do you look at Epigenetics/Horvath's Clock, Telomere Length, or DNA Methylation?

Do InsideTracker test the gut microbiome?

Why don't you test for certain biomarkers?

How do you formulate your recommendations?

How does InsideTracker determine optimized zones?

Do you take into account pre-existing medical conditions or medications?

Does this test for food sensitivities/intolerances/allergies?

Why doesn’t InsideTracker provide recommendations related to all of the diet, exercise and supplement protocols that David Sinclair follows?

Does InsideTracker recommend Intermittent Fasting?

What markers does a high dose biotin supplement affect?

If I'm someone without a scientific background, how can I understand and apply the information effectively?

Can fasting insulin levels determine if you have insulin resistance or diabetes?

What’s more important, fasting insulin, fasting glucose or hemoglobin A1C?

What’s the difference between fasting glucose and fasting insulin?

Do I need a fasting insulin blood test if I’m not diabetic?

Can I take a fasting insulin blood test if I have type 2 diabetes?

Can I take a fasting insulin blood test if I have type 1 diabetes?

How does fasting insulin impact blood sugar?

What is fasting insulin?

How does InsideTracker calculate Free Testosterone?

Why did you switch from group calculations to category scores?

What are categories and how are they calculated?

Science

How do I cancel my membership?

Can I transfer a test to someone else after purchasing?

How long is my membership good for?

Is there a grace period after one year of membership before I lose features and benefits?

What do I have access to if I do not renew my membership?

I logged in and don’t see anything but the data, what is wrong?

Can I use my tests even if I don’t have an active membership?

When I resume my membership, will all of my data still be there? Or will I have to start from scratch?

Will I be able to share my results with my doctor if I don’t have a current membership?

What if my credit card has changed?  Will I be able to update it before my membership expires?

Can I Access My DNA Report without a Membership?

Why Can't I See My Optimized Markers Anymore?

InsideTracker Membership

Can you add InnerAge2.0 to an existing Ultimate plan?

What are the required biomarkers to calculate InnerAge 2.0?

How can an biomarker fall in the optimal range but also raise my InnerAge?

How is my InnerAge Calculated?

InnerAge 2.0

Can I use the app if I'm waiting for results?

I keep receiving the Oops! screen. How do I get past it?

What does the Wellness Score mean?

What data is incorporated into the app?

Mobile Application

Will my InsideTracker app automatically update after I go for a run or workout?

What are the benefits of connecting my fitness tracker with InsideTracker?

Can I add an activity or workout to my account without a tracker?

What are Activity ProTips?

Trouble with syncing your fitness tracker

Sleep data and Fitbit

Data sharing between InsideTracker and Apple Health

How do I connect my fitness tracker to my account?

Data sharing between InsideTracker and Oura

Which fitness trackers do you offer connections with?

Fitness Trackers

I purchased the kit, how long until my kit arrives?

My DNA kit has not arrived yet, what should I do?

I dropped my swab on the ground, can I still use it?

How long do I have to use and/or send my kit in?

Why is the report omitting some of the biomarkers that were tested? Why does it show no results for one section?

What is the difference between testing with the InsideTracker DNA Kit and uploading my 23andme or Ancestry data?

Do you make recommendations based on my DNA results?

Can I update my previously uploaded DNA data?

What are the optimal conditions for collecting DNA?

I won’t be able to mail out my DNA sample for a few days, should I put my sample in the refrigerator?

What is your DNA kit ship-to address?

How do I register my DNA kit?

What do you do with my DNA information?

How can I find my DNA data from 23andMe or Ancestry.com?

How do I upload my DNA data to InsideTracker?

What can I do if I have elevated risk for accelerated cognitive aging? Does that mean I will get Alzheimer's disease?

What should I do if my bone mineral density score is low?

The menopausal age score was incorrect for me. My menopause was early/late/average but my score was different. Why?