* You can chat with us 7 days a week, 9:00 am - 5:00 pm EST
 * If you prefer to call, our phone hours are Monday - Friday 9:00 am - 5:00 pm EST.
   * Our telephone number is (800) 513-2359
     * Option 1 for sales
     * Option 2 for support

&#xA0;If you need to get in touch with us, there are a few ways to do so but the first step we recommend is taking a look at our&#xA0;<a href="https://insidetracker-faq.gorgias.help/en-US">Knowledge Base</a>&#xA0;for answers. &#xA0;If you need live help you can use:<ul><li>Live Chat(fastest way): You can chat with us 7 days a week, 9:00 am - 5:00 pm EST</li><li style="font-size: 16px;">Phone: If you prefer to call, our phone hours are Monday - Friday 9:00 am - 5:00 pm EST.<ul style="font-size: initial;"><li style="font-size: 16px;">Our telephone number is (800) 513-2359<ul style="font-size: initial;"><li style="font-size: 16px;">Option 1 for Sales if you have questions before placing an order</li><li style="font-size: 16px;">Option 2 for Support&#xA0;</li><li style="font-size: 16px;">Option 3 if you are a physician</li></ul></li></ul></li><li style="font-size: 16px;">Email: For new and existing customers you can email <a href="mailto:contactus@insidetracker.com">contactus@insidetracker.com</a>. &#xA0;Please note email response time is typically 24 - 48 business hours.</li></ul>&#xA0;

Contact us

Have a question, concern, or need assistance? We're here to help! Our dedicated support team is ready to assist you. You can create a ticket and we'll get back to you as soon as possible. Thank you and have a great day.

InsideTracker

Contact Us

What is InsideTracker?

What makes InsideTracker different than a traditional blood test that I would get from a physical or my doctor?

What problem are you solving with InsideTracker?

I'd like to buy InsideTracker for a friend or loved one. Do you offer gift cards?

How often should I have my blood tested?

Do you offer an option to buy now and pay later?

Is InsideTracker HIPAA compliant?

Does David Sinclair use InsideTracker?

How old do I have to be to use InsideTracker?

Does InsideTracker have an Affiliate program?

I am a coach, can I offer this to my athletes?

I'm pregnant, breastfeeding, or trying to conceive, is this product right for me?

Where can I find a testing labratory?

Is InsideTracker eligible for HSA/FSA?

How do you redeem a gift card

How do I get started?

Can I buy multiple blood plans and then give/transfer them to someone else?

Who founded and created InsideTracker?

Do InsideTracker's tests/plans expire?

What makes InsideTracker different?

What are the different products you offer and what do they do?

Where and what products can I test with InsideTracker?

Can I test with InsideTracker if I live in Canada

Before You Buy

Does the lab need my insurance information?

What do I need to do in preparation for my test?

How do I schedule an appointment for my blood draw?

How do I upload past lab results to InsideTracker?

Do I need to stop taking my medications and/supplements before the blood draw?

Why do I need to include a date for my tests?

Where can I find my blood test results?

Why do I get a message that I’ve entered an incorrect value?

My results showed up in my Quest account first, do I need to do anything with them?

The units from my past lab test results are different from those in InsideTracker. What should I do?

I purchased a test a while ago and never used it. Does it expired?

Why shouldn't I workout for 48 hours before my blood test?

How long does it take to get confirmation on my Mobile Blood Draw Appointment?

How can I change my Mobile Blood Draw appointment time?

What can I expect during my mobile blood draw?

How do I schedule my appointment for my blood draw?

Can I transfer a plan to someone outside of the United States?

I just donated blood, should I wait to do my InsideTracker test?

What should I expect for my Mobile Blood Draw?

Does having Covid-19, or getting the Covid-19 vaccine affect my InsideTracker results?

How can I transfer a test to someone else?

When and how often should I retest?

What is Progesterone and when should I test it?

I just purchased from your website, what’s next?

What is TSH and when should I test?

Can I share my results with my doctor or nutritionist?

How can I create or edit my Action Plan?

What resources are there to help me with my results?

How can I print my lab slip?

Can fasting insulin levels be improved?

How long should I fast before an insulin blood test?

What is Estradiol and when should I test it?

How do I prepare for my blood test?

How often should I measure my fasting insulin levels?

How can I utilize the data entry option for Blood Results Upload?

Exercise prior to testing

Ultimate Panel

Can I transfer a plan to a state that requires Mobile Blood Draw (NY, NJ, HI, AZ, or RI) without purchasing a Mobile Blood Draw?

When will I see my lab results?

What if I'm gluten-free, paleo, vegan, etc.? Will it take that into account?

I just bought a plan. What's next?

How long should I wait before an insulin blood test if I’m taking hormones?

Preparing, Testing + Using InsideTracker

How can I get an itemized receipt?

How can I change the email address on my account?

How can I update my Profile/Settings information?

Do I have to use my real name on InsideTracker?

How can I print my results and recommendations?

How do I add my lifestyle/dietary habits and preferences to my InsideTracker profile?

How do I reset my password?

Why is the incorrect date, time or location of my mobile blood draw displayed on this page?

How do I log into my InsideTracker account and see my results and recommendations?

I am a coach, trainer or nutritionist, can I offer this to my athletes/clients?

How do I delete or edit a results data set?

Is my data secure with InsideTracker?

How long does it take to receive blood results?

Who can see my information?

Should I wait to test if I am sick or on antibiotics?

Am I eligible for a refund?

Do you have a referral program?

Support

Account and Profile

How does InsideTracker make food recommendations?

How does ApoB impact longevity?

What is Apolipoprotein B(ApoB)? What role does it play in the body?

What does high ApoB mean and how does it impact longevity?

Does InsideTracker test LDL particle size?

Is ApoB modifiable?

Does InsideTracker provide Thyroid testing?

Do you look at Epigenetics/Horvath's Clock, Telomere Length, or DNA Methylation?

Do InsideTracker test the gut microbiome?

Why don't you test for certain biomarkers?

How do you formulate your recommendations?

How does InsideTracker determine optimized zones?

Do you take into account pre-existing medical conditions or medications?

Does this test for food sensitivities/intolerances/allergies?

Why doesn’t InsideTracker provide recommendations related to all of the diet, exercise and supplement protocols that David Sinclair follows?

Does InsideTracker recommend Intermittent Fasting?

What markers does a high dose biotin supplement affect?

If I'm someone without a scientific background, how can I understand and apply the information effectively?

Can fasting insulin levels determine if you have insulin resistance or diabetes?

What’s more important, fasting insulin, fasting glucose or hemoglobin A1C?

What’s the difference between fasting glucose and fasting insulin?

Do I need a fasting insulin blood test if I’m not diabetic?

Can I take a fasting insulin blood test if I have type 2 diabetes?

Can I take a fasting insulin blood test if I have type 1 diabetes?

How does fasting insulin impact blood sugar?

What is fasting insulin?

How does InsideTracker calculate Free Testosterone?

Why did you switch from group calculations to category scores?

What are categories and how are they calculated?

Science

Can you add InnerAge2.0 to an existing Ultimate plan?

What are the required biomarkers to calculate InnerAge 2.0?

How can an biomarker fall in the optimal range but also raise my InnerAge?

How is my InnerAge Calculated?

InnerAge 2.0

Can I use the app if I'm waiting for results?

I keep receiving the Oops! screen. How do I get past it?

What does the Wellness Score mean?

What data is incorporated into the app?

Mobile Application

Will my InsideTracker app automatically update after I go for a run or workout?

What are the benefits of connecting my fitness tracker with InsideTracker?

Can I add an activity or workout to my account without a tracker?

What are Activity ProTips?

Trouble with syncing your fitness tracker

Sleep data and Fitbit

Data sharing between InsideTracker and Apple Health

How do I connect my fitness tracker to my account?

Data sharing between InsideTracker and Oura

Which fitness trackers do you offer connections with?

Fitness Trackers

I purchased the kit, how long until my kit arrives?

My DNA kit has not arrived yet, what should I do?

I dropped my swab on the ground, can I still use it?

How long do I have to use and/or send my kit in?

Why is the report omitting some of the biomarkers that were tested? Why does it show no results for one section?

What is the difference between testing with the InsideTracker DNA Kit and uploading my 23andme or Ancestry data?

Do you make recommendations based on my DNA results?

Can I update my previously uploaded DNA data?

What are the optimal conditions for collecting DNA?

I won’t be able to mail out my DNA sample for a few days, should I put my sample in the refrigerator?

What is your DNA kit ship-to address?

How do I register my DNA kit?

What do you do with my DNA information?

How can I find my DNA data from 23andMe or Ancestry.com?

How do I upload my DNA data to InsideTracker?

What can I do if I have elevated risk for accelerated cognitive aging? Does that mean I will get Alzheimer's disease?

What should I do if my bone mineral density score is low?

The menopausal age score was incorrect for me. My menopause was early/late/average but my score was different. Why?

Based on the new DNA scores, what can I do to improve my healthspan?

Will InsideTracker add more scores in the future?

What is important about the ten new DNA scores InsideTracker added?

Are the ten new DNA scores related to InnerAge?

InsideTracker DNA

Is your DNA Kit and DNA Results Upload available for international customers?

I live outside the United States. Are you planning to offer blood draw services beyond Blood Results Upload?

International

InsideTracker is fully HIPAA compliant and SOC 2 certified

Security & Privacy

Do I need to purchase Nutrition DeepDive?

Do I need to have a new blood test to complete Nutrition DeepDive?

Privacy/security of Nutrition DeepDive results

Why should I complete a Nutrition DeepDive?

How does Nutrition DeepDive differ from MyFitnessPal?

I already log my food in MyFitnessPal. Can I just transfer that log over?

Are insights coming from an individual provider on a case by case basis or are they more algorithmic?

When should I complete my Nutrition DeepDive?

Should I keep logging if I get sick in the middle of the logging period?

Why do I need to log 7 days? Why not 3 or just 1?

Why can’t I log foods in advance?

Do I really have to log everything I eat? Can I just skip logging my snacks or salad dressing? How much difference do they make?

My supplement isn’t available in Deepdive logging. What should I do?

Search doesn't include the food that I ate. What should I do?

I found a match for the food I consumed, but the macronutrient information doesn’t match what I see in the app. What should I do?

I have two fitness trackers. Can I connect both of them?

Do I need DNA results to complete Nutrition DeepDive?

I missed a day. How can I continue my Nutrition DeepDive?

Why do I only have 14 days to log?

Information from my fitness tracker is not accurate in my Nutrition DeepDive. How do I fix this?

I am waiting for blood results to come in. Should I wait to generate my Nutrition DeepDive report?

I forgot to add my DNA before generating my Nutrition DeepDive report. Can I add it?