If your problem is connection, you aren’t seeing the green flag next to your Fitness Tracker with the option to Disconnect, you don’t see the last time the tracker was synced
We’re sorry that you’re experiencing trouble with your tracker connection! If your problem is connection:
❌ You aren’t seeing the green flag next to your Fitness Tracker with the option to Disconnect
❌ You don’t see the last time the tracker was synced
If your tracker is connected but you aren't seeing your latest activity, please see Why isn't my fitness tracker syncing?
We ask that you first please try the following:
- Check your phone software for updates
- Ensure that your mobile device is connected to the internet
- Make sure your tracker’s privacy settings are set to share all information with InsideTracker- if you do not share all available information, we may not be able to establish a connection (see How do I connect a fitness tracker?)
- Ensure your InsideTracker app is updated to the latest version. You can do this by going to the App or Play store and navigating to the InsideTracker store page or by going to Account > Support > Version)
If you still can’t connect, please reach out to us via email at support@insidetracker.com. In your email, please include the following information:
- Phone type and software version (example: iPhone 11 Pro iOS 15)
- Name and model of the device you’re trying to connect (example: Fitbit Versa 2)
- If possible, a screen recording of the issue