InsideTracker DNA Kit

• My kit arrived and it is damaged, what should I do?
• My DNA kit has not arrived yet, what should I do?
• I purchased the kit, how long until my kit arrives?
• What is your DNA kit ship-to address?
• How long will it take to receive my results?
• I knocked my vial over and some spilled, should I be concerned I will not have enough of a sample?
• The weather is very cold or hot here, should I be worried about the testing kit being compromised?
• I dropped my swab on the ground, can I still use it?
• I collected my sample, how soon do I have to send it in?
• I bought the kit, but have not used it yet. How long do I have before it is considered unusable?
• I won’t be able to mail out my sample for a few days, should I put my sample in the refrigerator?
• What are the optimal conditions for collecting DNA?
• What is the optimal time of collecting?
• How do I register my kit?
• What is the difference between testing with the InsideTracker kit and uploading my 23andme or Ancestry data?