Before sending your DNA kit back to us, please go to your DNA tab and register your DNA kit ID. This will allow the results to populate into your account when they are available. Look for the number on the vial that starts with IT000. Video can be found below on the steps!
Please contact our support team. Please note that our containers are designed to be spill-proof. Also, don't be concerned about the weather as our kits maintain functionality between -85 and 176 degrees Fahrenheit.